ESS Support Services Worldwide is the specialty division of Compass Group providing premier catering and support services to offshore and remote sites. Providing safe food, hospitality and support services to the oil and gas, mining and construction industries, and the defense sectors around the world.

Location

Position is a Remote Regional position managing accounts primarily located in West Texas - Lubbock, El Paso, Midland, Orla, and Jal, NM

Position requires regular travel (50% +) to client sites in West Texas region. Candidates should reside near the region or be very accessible from another Texas city.

Job Summary

The Director of Operations is responsible for ESS land based accounts in the West Texas region. Plans, directs, implements and assists with operational programs, policies, procedures to ensure contract compliance, profitability, safety and client satisfaction for multiple land based accounts. Manages all operational and business activities by performing the following duties personally or through subordinates.

Key Responsibilities

• Manage the catering and facilities management services provided by ESS at multiple land based facilities to ensure delivery of the client service level agreements
• Financial outcomes to include but not limited to – delivering the budget and the unit cost targets for each service at all assigned locations
• Supervise Project Managers to ensure ESS policies/procedures are being followed and operational needs are managed and client’s scope of work and standards are understood and met
• Management, Laundry Management, Personnel Management. Ensure adequate resources are available with detailed manpower plans for the site.
• Ensure HSEQ is proactively managed, measured and safe outcomes delivered for each site. Formal plans and documentation of proactive behaviors is tracked reported in the Monthly Business Reviews.
• Maintain and build customer relationships for assigned locations, in addition clear measurable satisfaction metrics and standards are agreed with the site Managers and delivered.
• Proactive cost savings as dictated by the contract initiatives are delivered.

Supervisory Responsibilities

Manages 12–15 direct reports and 180-200 total. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Education and/or Experience

Bachelor's degree (B. A.) from a four-year college or university; or 5 to 7 years related experience and/or training; or equivalent combination of education and experience. Hotel Management experience

Preferred Qualifications

• Facilities experience to include catering, food service management, housekeeping, laundry
• Hospitality, Hotel operations experience
• Regional or multi unit experience

Apply to ESS today!

ESS is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.