Businesses and tourism is beginning to reopen and that's where ESS Support Services Worldwide comes in. Our dedicated team routinely traffics areas multiple times a day throughout the client's rail cars and buildings to maintain a safe and healthy stay or ride and return. Cleaning is not only about High Touch Surfaces, but the people behind the scenes that make the environment safe

Summary Provide friendly, responsive service to create an exceptional dining experience for all our guests. Each server’s primary objective is to provide exceptional customer service and enhance the experience of Guest travel, in a railroad dining car operated by the Alaska Railroad.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following, Other duties may be assigned.

• Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
• Fully educated on all menu items including food, beverage, alcohol, and grab & go
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Remove dishes from table and carry them to kitchen
• Washing dishes
• Places clean linen, silverware, and glassware on table.
• Receive and store linen supplies.
• Prepares and serves mixed drinks.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
• Be ready and willing to assist fellow servers as situations arise.
• Thank guests for their visit and invite them to return.
• Attends all scheduled employee meetings and brings suggestions for improvement.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Project Manager or immediate supervisor.
• Assists at depots and stops with the safe loading and unloading of passengers, assisting physically challenged and special groups by opening doors, operating chair lift, etc.
• Must be willing to substitute in at other, local ESS units on days off when needed
• Stay overnight in Fairbanks often.
• Performs other related duties as assigned by the Project Manager.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Certificates, Licenses, Registrations
AK State Food Workers Card, CPR & First Aid Certifications, Alaska TAPs Card

Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. The ability to print and speak simple sentences. Must be able read, write and understand English.

Mathematical Skills
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills
To perform this job successfully, an individual should have knowledge of POS Order processing systems.

Other Qualifications
- Must be 21 or older
- Fluent in English
- Have basic knowledge of dining room and service procedures and functions
- Work a minimum of 14 hours on a moving railcar, multiple days in a row.
- Ability to work a schedule that can shift and change daily.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 40 pounds up to chest level and 20 or less above chest level. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, heat, motion, cleaning chemicals. The noise level in the work environment is moderately loud. Even in the most remote locations, from offshore oil rigs, to mining camps, to Antarctica, ESS Support Services Worldwide is there. We are the market leader in providing remote foodservice and related support assistance to clients, wherever their location, no matter how extreme the environment may be. We support every aspect of daily community life for our clients' resident workers -- 365 days a year, 24 hours a day. ESS Support Services Worldwide in the United States offers a competitive wage and benefits and 401k opportunities through our owner company, Compass Group. For general information on benefits and programs: www.altogethergreat.com We are committed to ensuring that our online application process provides an equal employment opportunity to all job seekers. If you require assistance in the application process, please contact us at:
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability, veteran status, or any other protected status. EEO is the Law poster.