|Title:||Food Service Trainer and Q/A - Alaska Railroad|
|Location:||Alaska Railroad - OnBoard|
Summary: Supervises and coordinates activities of onboard food service staff.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Human Resource Functions
- Assist in final selection of team members, active in their pre-season training.
- Ensure all service expectations are met on a day to day basis.
- Ensure all uniform and grooming standards are met.
- Stays overnight in Fairbanks on occasions.
- Trains associates; plans, assigns, and directs work.
- In the event of a crew member failing to show, the OBT will be responsible for that person's station.
- Fully assist the crew during busy meal times.
- Assists in the daily ordering and par maintenance functions.
- Rides trains to insure all recipes and plating are according to set expectations.
- Reports back to management with ordering and/or stocking issues.
- Works with OBM to maximize food service flow.
- Assures that all Quality Assurance forms and standards are met in full.
- Assists in a Manager function when necessary in the ESS warehouse; this may be an opening or closing shift. Will assist in prep kitchen when necessary.
- Works with Project manager to insure all daily safety reporting is accomplished
- Works with Safety Director in Accident investigation
- Assists at depots and stops with the safe loading and unloading of passengers, assisting physically challenged and special groups by opening doors, operating chair lift, etc. Provides assistance with crowd control.
Directly supervises up to 10 employees. Carries out supervisory responsibilities in accordance with the ESS/AKRR policies and all applicable laws.
To perform the job successfully, an individual should demonstrate the following competencies:
- Trainer - Must be competent in skills of positions training and have the ability to effectively constructively train individuals in these skills.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
- Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment.
- Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; plans for additional resources.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time.
- Dependability - Follows instructions, takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.
ServSafe or Alaska Food Workers' Card, TAPS
Education and/or Experience
Five years food service experience - kitchen and front of the house - in a restaurant or banquet setting, with two years supervisory experience preferred.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports/orders
- Ability to speak effectively before customers
Ability to add, subtract, and calculate figures and amounts such as discounts
Work long hours on moving railcar, travel 50%+ of the time.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; balance while train in motion; talk or hear and taste or smell. The employee is frequently required to stoop. The employee must frequently lift and/or move up to 40 pounds up to chest level and 20 or less above chest level. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, heat, motion, cleaning chemicals. The noise level in the work environment is moderately loud.
Additional Duties and Responsibilities include the following when possibly covering an office manager's position. Other duties may be assigned.
Human Resource Functions
- Assist in final selection of team members
- Ensure all service expectations are met on a day to day basis
- Ride trains frequently to insure all expectations are being delivered. Interface with On-Board Manager on all challenges and service lapses
- Ensure all uniform and grooming standards are met
- Ensure scheduling is adhered to, manages daily changes to insure coverage
- Work with management team in the opening orientation and training
- Occasionally stays overnight in Fairbanks to insure all ESS Policies on Bunk House Rules are adhered to
- Effectively utilizes Microsoft Word, Excel and QuickBooks
- Effectively utilizes POS System and troubleshooting
- Assist in the daily cash reporting functions
- Issue daily banks and insures accuracy
- Oversee night stocking to meet quality, par, time requirements
- Frequently rides trains to insure proper cash handling and trip end reporting
- Frequently rides trains to insure all recipes and plating are according to set expectations
- Work with Culinary Advisor in initial management of stockers to insure adherence to schedule
- Assists Culinary Advisor in daily and weekly food ordering
Even in the most remote locations, from offshore oil rigs in the Gulf to coastal logging camps in B.C., or feeding summer Cadet camps in the Yukon, ESS Support Services is there. We are the market leader in providing remote foodservice and related support assistance to clients, wherever their location, no matter how extreme the environment may be. Services extend across North America, and include such facilities as drill camps, mining camps, construction camps, permanent facilities, pipeline camps, offshore, forestry camps oil & gas installations, military situations and correctional facilities. We support every aspect of daily community life for our clients' resident workers -- 365 days a year, 24 hours a day.
ESS Support Services offers a competitive wages; which, coupled with the benefits and 401k opportunities through our owner company, Compass Group, this could be just what you have been looking for in remote site work. For general information on benefits and programs available with a career with ESS: www.altogethergreat.com
We are committed that our online application process provides an equal employment opportunity to all job seekers. If you require assistance in the application process, please contact us at:
ESS Support Services
Alaska Regional Office
201 Post Road, Anchorage, AK 99501
800-478-1207, ext 829; firstname.lastname@example.org
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability, veteran status, or any other protected status. EEO is the Law poster.