Food Service Supervisor - Alaska Railroad
Summary
| Title: | Food Service Supervisor - Alaska Railroad |
|---|---|
| ID: | 21630-17-CAP |
| Point of Hire: | Alaska Railroad - OnBoard |
Description
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Seeking food service professionals to lead teams on the Alaska Railroad for the 2017 Season - May - September
Directly supervises up to 15 employees. Carries out supervisory responsibilities in accordance with the ESS/AKRR policies and all applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment. Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; plans for additional resources. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work. Certificates, Licenses, Registrations ServSafe, TAPSs, AK Food Workers Card, CPR, First Aid Education and/or Experience Five years food service experience in a restaurant or banquet setting, with two year supervisory experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports/orders. Ability to speak effectively before customers. Mathematical Skills Ability to add, subtract, and calculate figures and amounts such as discounts. Other Qualifications Work long hours on moving railcar, travel 75% of the time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; balance while train in motion; talk or hear and taste or smell. The employee is frequently required to stoop. The employee must frequently lift and/or move up to 40 pounds up to chest level and 20 or less above chest level. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, heat, motion, cleaning chemicals. The noise level in the work environment is moderately loud. Additional Duties and Responsibilities include the following when possibly covering an office manager’s position. Other duties may be assigned.Human Resource Functions
Even in the most remote locations, from offshore oil rigs in the Gulf to coastal logging camps in B.C., or feeding summer Cadet camps in the Yukon, ESS Support Services is there. We are the market leader in providing remote foodservice and related support assistance to clients, wherever their location, no matter how extreme the environment may be. Services extend across North America, and include such facilities as drill camps, mining camps, construction camps, permanent facilities, pipeline camps, offshore, forestry camps oil & gas installations, military situations and correctional facilities. We support every aspect of daily community life for our clients' resident workers -- 365 days a year, 24 hours a day. ESS Support Services offers a competitive wages; which, coupled with the benefits and 401k opportunities through our owner company, Compass Group, this could be just what you have been looking for in remote site work. For general information on benefits and programs: www.altogethergreat.com We are committed to ensuring that our online application process provides an equal employment opportunity to all job seekers. If you require assistance in the application process, please contact us at: ESS Support Services We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability, veteran status, or any other protected status. EEO is the Law poster. |
This opening is closed and is no longer accepting applications
